Frequently Asked Questions
Frequently Asked Questions (FAQ)
🔥 Product Questions
Q: Are your products really custom engraved?
A: Yes! Every item is custom laser-engraved to your specifications. Whether it’s a tumbler, bottle opener, or Man Card, we make it personal.
Q: Can I add my own logo or design?
A: Absolutely. We accept custom artwork or logos for engraving. Just upload your file or contact us if you have specific design ideas—we’re happy to help bring them to life.
Q: What materials do you use?
A: We use high-quality stainless steel, powder-coated metal, and durable polymers depending on the product. Our engravings are permanent and will never fade or peel.
Q: Will my engraving wear off over time?
A: No. Our laser engraving process removes material to create a permanent mark that won’t fade or rub off.
🎁 Gifting and Occasions
Q: Do you offer gifts for special occasions like Father's Day or weddings?
A: Yes! Our products make fantastic gifts for Father's Day, groomsmen, anniversaries, and birthdays. The "Official Man Card" and personalized tumblers are especially popular for these events.
Q: Can you engrave names or titles for groomsmen or events?
A: Definitely! Add names, dates, or messages to any of our customizable products when placing your order.
📦 Ordering and Shipping
Q: How long does it take to receive my order?
A: Most custom orders are produced and shipped within 3–5 business days. Shipping time depends on your location, but you’ll receive tracking once your order ships.
Q: Do you ship internationally?
A: At the moment, we ship within the U.S. only. Stay tuned—we’re working on expanding!
Q: What are your shipping rates?
A: Shipping is calculated at checkout based on your order and location. We aim to keep it affordable and fast.
🔄 Returns and Cancellations
Q: Can I return or cancel a custom product?
A: Since all products are custom-made, we unfortunately cannot accept returns or cancellations once engraving begins. Please double-check your spelling and design details before submitting your order.
Q: What if there’s a mistake or defect?
A: If we made an error, or your product arrived damaged, we’ll make it right. Contact us within 7 days of delivery with a photo and your order number.
📍 Other Questions
Q: Do you offer bulk or corporate orders?
A: Yes! We provide bulk pricing for corporate gifts, events, and promotional items. Contact us directly for a custom quote.
Q: Can I see a preview of my design?
A: In many cases, yes! Contact us with your request and we’ll do our best to provide a mock-up before engraving.
Q: How do I contact you?
A: You can reach us at Gramps@LazerShack.com or through the contact form on our website. We typically respond within 24 hours.